1. Defining Empathy, Emotional Intelligence, and Leadership
  2. What makes empathy difficult?
  3. Virtual workforce challenges and future predictions
  4. Why empathy is even more important to organizational success in remote environments
  5. Successful organizations and leaders who proactively use empathy
  6. Learning and applying empathy
  7. Practical ways to be more empathetic in a virtual work environment in day-to-day interactions
  8. Practical ways to lead with empathy in a virtual environment long-term – performance management, retention, hiring, new hires, technical needs
  9. Key Performance Indicators
  10. Measurement practices to improve and sustain an empathetic culture
  11. Practicing Empathetic Concepts